Hourly rate for Remote
Training via our 1-800 phone number |
$ USD
|
Hourly rate for Remote
Technical Support
via our 1-800 phone number |
$ USD
|
How it works and the differences between Training and
Technical Support |
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Remote connection
between our computers |
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The customer who wants
Remote Training or Remote Technical Support first calls us
at 1-800-567-2030 to establish the connection between our
computers by simply starting the technical support
application directly integrated into the DecoTech Pro
software. |
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Remote Training
$ USD/hour
|
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Anything concerning the use
of the DecoTech Pro software. This is knowledge that can
normally be acquired by the client himself by
experimenting with the software and some practice. Why
pay then? Some clients prefer to write down their
questions as the days go by and to take 1 hour or more of
training when they have free time to receive all the
answers effortlessly. Some others buy in advance 60
minutes or more and call as soon as they have a question.
The call time is simply subtracted from the remaining
block of time with a minimum of 5 minutes per call. |
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Remote Technical Support
$ USD/hour
|
|
Examples of technical
support: Help to move a DecoTech Pro from an old computer
to a new one to make sure you do not forget anything
behind it and be operational as soon as possible. Fix a
problem whose cause is not DecoTech Pro. (For example,
your DecoTech Pro does not print correctly because the
driver software for your printer is not up to date, then
we can help you download and install the printer driver
from the manufacturer's website.) Needs of advices for
buying a future screen, printer, etc... |
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